Twisted Thread Clothing Size Guide - Know Your Sizes 

Get the right size fit

Most products have the dimensions at the bottom of the product description. If not please contact us and we will get you the exact measurements.

Width = Chest (armpit to armpit) with the t-shirt laying flat.

Height = Length (middle of neck collar to bottom of shirt) with the t-shirt laying flat.

Delivery Costs

NEW: Updated 21 July 2020

• $5 Delivery NZ Wide (Up to 5 Business Days)
• $7.99 Fast Courier Post (1-2 Business Days)*
• $7.99 for ALL Rural Orders (3-5 Business Days)
• Free Standard Delivery on all orders over $60 

Delivery Notes

• *Orders made after 2pm are processed the next business the day after you make your order.
• We do not guarantee that your parcel will reach its destination within the delivery target, this is determined by the courier service.
• Delivery to rural, remote or south island areas may take longer. 
• Business Days are Monday - Friday
• Public holidays may delay orders up to 2 days
• Delivery is New Zealand wide
• We do not deliver internationally

Delivery Process

• You should receive an order confirmation email.
• Once the order is processed (allow 24 hours), you should then receive a dispatch email with you tracking code.
• Your order will then go out on the next available courier

Delivery Address

• Please provide a physical street address that can receive packages. You can check this using the NZ post address checker. If you are using a PO Box please use the $7.99 shipping option.
• If you put in the wrong address, or an address that our couriers cannot locate or deliver the package to, you will be responsible to pay for any subsequent shipping costs (if the package is returned to us), or alternatively to pick up the package from the nearest delivery depot.

Returns

Return Your Product for a 100% Refund

• We offer a 30 day money back guarantee on the product cost. You will be responsible to cover the shipping costs to send the item back to us before the refund is processed.
• Returned goods must be shipped back in the original condition, including tags or labels, there must be no odors, makeup marks, perfume or deodorant smells, hairs or fibres, or any alterations made to the clothing item. 
• Items that are returned to us that are deemed by our staff as not being in original condition will result in you receiving no refund.
• Under the Consumer Guarantees Act, we will fully refund any clothing that arrives to you damaged or defected.

Exchanges

Sorry we strictly do not offer exchanges. If you are unsure before you buy, please contact a friendly staff member at info@twistedthread.co.nz or message us on Facebook. Please check measurements and sizes with us before buying if you are unsure about the fit. More information about Twisted Thread exchanges.

Out of Stock Items

On the off chance that a product you order is out of stock on our end - we will offer to refund your order no questions asked (alternatively we will source your product and get it to you as quickly as possible). 

- Twisted Thread Team

Shop Online With Confidence

Get legitimate rock 'n' roll and metal band merch delivered right to your door. We deliver authentic band merch all across New Zealand, making us the biggest distributor of band merch in the country. Forget cheap nasty chinese knock offs. Get the real deal.

100% Official Licensed Band Merch

We ensure you get the real thing. Buy band gear through us to ensure your clothing items are 100% legit. No loose threads or knock offs, just genuine licensed merch of high quality, where your money actually goes back to the band and not to some cheap knock off factory in China. Please note that Twisted Thread is not the license holder, licenses are held by our suppliers.

Guaranteed New Zealand Delivery

Our band merch is packaged and then shipped using NZ Post. We deliver right across New Zealand. Just make sure that your delivery address is able to receive packages. For more details see our delivery and returns. 

Spend Over $60 and Get  Free Delivery

Get more bang for your buck when you spend $60 or more on our clothing items. Not only will you get a way more exciting package in the mail, but you also don't have to pay for the shipping.  

Customer Support

Our Twisted Thread team is New Zealand based. We are available to answer any questions, comments or queries. Either email us at info@twistedthread.co.nz or flick us a private message via our Facebook page. 

Trusted Since 2014

We are a registered New Zealand company established since 2014. With several years under our belt, you can count on us for reliable service and the sickest merch. We continue grow our stock and fanbase year after year.

30 Day Money Back Guarantee

If our clothing is not up to scratch then you are probably not happy. This means we feel pretty bummed. Send the item back to us (within 30 days of purchase) in its original condition and we will provide a full refund. For more details see our delivery and returns section. 

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