Frequently Asked Questions | Twisted Thread

Frequently Asked Questions

I can't find my size?

Flick us an email or message us on Facebook - we will see what we can do.

When can I expect my items to arrive?

All orders should arrive between 2-10 working days.  

What if it doesn't fit?

Ensure you check the size guide before purchasing, we currently do not offer exchanges on shipped goods. We are happy to refund damaged goods in accordance to the consumers guarantee. See our return policies.

How much does delivery cost?

Delivery is Free. That's right - no cost on all shipping (Orders shipped only within New Zealand).

Can I deliver to a PO Box?

Unfortunately no.  We use courier post to deliver our orders and they will only deliver to physical addresses.

Can I ship to an international address?

We are currently shipping to New Zealand customers only.


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