Exchanges - Twisted Thread Clothing NZ

Exchanges

NEW: Updated 21 July 2020

No Exchanges Sorry

We strictly do not offer exchanges. If you are unsure before you buy, please contact a friendly staff member at info@twistedthread.co.nz or message us on Facebook. Please check measurements and sizes with us before buying if you are unsure about the fit. 

But Will Accept Returns and Give Refund

The good news is that you can always return an item to us within 30 days of purchasing and we will refund you the product cost. Product must be in the original condition, include tags, no odours or smells. (See Returns Policy Here)

Please note that you will be responsible to cover the shipping costs to send the item back to us before the refund is processed. If you decide on sending the order back to us we highly recommend using a track and trace courier bag so that you can supply us the tracking, which will give us visibility of the parcels location. We cannot refund T-Shirts that ‘get lost’ in the mail (i.e. no tracking provided).

 

Return Address:

Braden Dawson @ Twisted Thread

  • Level 7
  • 5-7 Kingdon St
  • Newmarket
  • 1023
  • Auckland

When the order arrives we will process the refund back to your credit card that you paid with and give you an update once done. 

 

Then you can order another size that you like ;)