Delivery - Returns & Exchanges | Twisted Thread

Delivery and Returns

Twisted Thread Delivery and Returns

Delivery Costs

NEW: Updated 17 October 2019

  • $5 Delivery NZ Wide (Up to 5 Business Days)
  • $7.99 Fast Courier Post (1-2 Business Days)*
  • $7.99 for ALL Rural Orders (3-5 Business Days)
  • Free Standard Delivery on all orders over $60 

 

Delivery Notes

  • *Orders made after 2pm are processed the next business the day after you make your order.
  • We do not guarantee that your parcel will reach its destination within the delivery target, this is determined by the courier service.
  • Delivery to rural, remote or south island areas may take longer. 
  • Business Days are Monday - Friday
  • Public holidays may delay orders up to 2 days
  • Delivery is New Zealand wide
  • We do not deliver internationally

 

Delivery Process

  • You should receive an order confirmation email.
  • Once the order is processed (allow 24 hours), you should then receive a dispatch email with you tracking code.
  • Your order will then go out on the next available courier

 

Delivery Address

  • Please provide a physical street address that can receive packages. You can check this using the NZ post address checker.
  • If you put in the wrong address, or an address that NZ Post cannot locate or deliver the package to, you will be responsible to pay for any subsequent shipping costs (if the package is returned to us), or alternatively to pick up the package from the nearest delivery depot.

 


Returns

Return Your Product for a 100% Refund

  • We offer a 30 day money back guarantee on the product cost. You will be responsible to cover the shipping costs to send the item back to us before the refund is processed.
  • Returned goods must be shipped back in the original condition, including tags or labels, there must be no odors, makeup marks, perfume or deodorant smells, hairs or fibres, or any alterations made to the clothing item. 
  • Items that are returned to us that are deemed by our staff as not being in original condition will result in you receiving no refund.
  • Under the Consumer Guarantees Act, we will fully refund any clothing that arrives to you damaged or defected.

Exchanges

Sorry we strictly do not offer exchanges. If you are unsure before you buy, please contact a friendly staff member at info@twistedthread.co.nz or message us on Facebook. Please check measurements and sizes with us before buying if you are unsure about the fit.

Out of Stock Items

On the off chance that a product you order is out of stock on our end - we will offer to refund your order no questions asked (alternatively we will source your product and get it to you as quickly as possible). 

- Twisted Thread Team