Delivery and Returns
NEW: Updated 1 May 2019
- $5 Delivery NZ Wide (Up to 5 Business Days)
- $7.99 Guaranteed Fast Courier Post (1 Business Day)*
- Free Standard Delivery on all orders over $60
- $7.99 for ALL Rural Orders (2-3 Business Days)
- *Courier post orders made after 2pm are posted the business the day after you make your order, and then is delivered overnight (track and trace provided)
- Business Days are Monday - Friday
- We do not operate over public holidays
- Orders after 5pm are processed the following day
- Delivery is New Zealand wide
- We do not deliver internationally
- We do our very best to ensure all orders are delivered within 1-2 working days.
- You should receive a confirmation email immediately your order is completed.
- Once the order is processed (the next day), you will then receive a dispatch email with you tracking code.
- Public holidays may delay orders by a day or two.
- Please provide a physical street address that can receive packages. You can check this using the NZ post address checker.
- We’re not able to deliver to a P.O. Box.
- If you put in the wrong address, or an address that NZ Post cannot locate or deliver the package to, you will be responsible to pay for any subsequent shipping costs (if the package is returned to us), or alternatively to pick up the package from the nearest delivery depot.
Return Your Product for a 100% Refund
- We offer a 30 day money back guarantee on the product cost. You will be responsible to cover the shipping costs to send the item back to us before the refund is processed.
- Under the Consumer Guarantees Act, we will fully refund any clothing that arrives to you damaged or defected.
Sorry we strictly do not offer exchanges. If you are unsure before you buy, please contact a friendly staff member at firstname.lastname@example.org or message us on Facebook. Please check measurements and sizes with us before buying if you are unsure.
Out of Stock Items
On the off chance that a product you order is out of stock on our end - we will offer to refund your order no questions asked (alternatively we will source your product and get it to you as quickly as possible).
- Twisted Thread Team