Delivery Costs

• $8.95 Fast NZ Wide Delivery (2-3 Working Days) 
• $9.95 Fast NZ Wide Delivery (2-3 Working Days) Signature Required*
• $12.70 RURAL NZ Wide Delivery
• Free NZ Delivery on all orders over $150 
• $30 Australia Courier Delivery

When your order is confirmed you should receive an order confirmation email - please note this is not your tracking email. Only once we have processed your order (allow 24 hours), will we then send you a dispatch email with your NZPost Track and Trace number

Our partner NZ Post will deliver your order in 2–3 working days. Rural addresses can take up to five working days. NZ Post delivers to any street, rural address or PO Box in New Zealand.

Any questions please contact support@twistedthread.co.nz

Delivery Policy

• If you put in the wrong address, or an address that the couriers cannot locate or deliver the package to, you will be responsible to pay for any subsequent shipping costs (if the package is returned to us), otherwise you will need to pick up the package from the nearest delivery depot.
• We do not guarantee that your parcel will reach its destination within the delivery target, this is determined by the courier service.
• Public holidays may delay orders up to 2 days
• We do not deliver internationally

- Twisted Thread Team

NEW: Updated 22 December 2022

Didn’t get it right the first time around? No worries!  

The good news is that you can return an item to us within 15 days of purchasing and we will refund you the full product cost.

Upon receiving the return we will refund the money back into the credit card you used to purchase the item. You will get an email when this gets done. NB. allow up to 48 hours for the transaction to complete.

Once you send the item back to us feel free to buy a better sized fit or a different item.

Returns Policy

Product must be in the original condition, including tags or labels, there must be no odors, makeup marks, perfume or deodorant smells, hairs or fibres, or any alterations made to the clothing item. Failing this, we are not obligated to issue you a refund, and sending the item back to you will be at your expense.

You will be responsible to cover the shipping costs to send the item back to us before the refund is processed. 

Returns Process

If you decide on sending the order back to us we highly recommend using a track and trace courier bag so that you can supply us the tracking, as we cannot refund T-Shirts that ‘gets lost’ in the mail (i.e. no tracking provided).

We would appreciate if you email support@twistedthread.co.nz with a heads up that you will be proceeding with a return (just let us know your order number and tracking number).

Send All Returns To:

• Twisted Thread
• PO Box 10008
• Te Rapa
• Hamilton 3241

- Twisted Thread Team