Very happy with my purchase from Twisted Thread! Great shirt, good price and quick delivery. I just wish they had more shirts in 3XL or larger!
I received the t-shirt which the quality was great, but the sizing was too small. I emailed to ask if I could exchange it... never heard back until I got this email asking if I could do a review, so here it is.
Hi Reuben, sorry about this - I’ve now located your original email in our spam folder. I’ve replied to you directly today to sort the return/exchange, and we’re reviewing our spam/filter settings so messages like this don’t get missed again. Thanks, Ninya
Great quality shirt and excellent customer service. I had to return the t-shirt due to sizing, and Ninya was accommodating and made the process smooth and hassle-free. Would definitely recommend!
I’m so satisfied 🥺🥺 I always wanted official shirts of bands I love and was jealous about America having a wide range of stores that provided that. That was until I came across Twisted Threads and this mystery bundle!! I also got some extra shirts and I was ecstatic! Thank you so much team - the note and small candy included was so lovely and I will purchase again in the future ❤️
I order this and payed online on the 5 January, to be told on the 8 January that they were out of stock. I know this can happen but it was 2 days before my husbands 50th birthday. Very disappointed. One star because I had to
Hi Anne-Marie,
I’m sorry this was disappointing, especially with it being for your husband’s birthday.
Your order was placed during our holiday period, which was noted on the website at the time. When I returned and resumed packing orders, I realised the item was unfortunately out of stock and contacted you as soon as I could. I understand the timing wasn’t ideal.
I did offer alternative options and a refund to try and help, but respect that you chose not to proceed. While I understand the frustration, this was not something I could control, and I did make a genuine effort to assist once I was back in the business.
As a small, one-person business, I do my best to manage stock and communication as carefully as possible, but occasional discrepancies can happen — particularly around holiday periods.
Thank you for taking the time to share your feedback.
— Ninya