Privacy Policy | Twsited Thread – Twisted Thread

Privacy Policy

Twisted Thread Clothing is completely committed to protecting the privacy of our website visitors and customers. Twisted Thread fully appreciates and respects the importance of online privacy. We will not disclose any information about our customers to third parties apart from those involved in the sales process - e.g. arranging shipping, and for the purposes of customer research where they have expressed permission.

Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third parties.

Communication & Marketing

If you have made a purchase from Twisted Thread we may send email updates to you on our latest products, news and special offers. You will also be given the opportunity to receive such communications from us when you register directly to our email service.

All Twisted Thread members have the option to opt-out of receiving marketing communications from us. If you do not want to receive marketing from us and/or selected third parties you should opt-out by clicking on the "unsubscribe" link in any email communications which we might send you.


Cookies are small files of data that are sent to your computer, mobile or other device when you visit a website and it will recognise your device on future visits. Cookies are helpful, they remember your preferences and chosen items, helping you to improve your website experience and ensuring that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types:

1: Strictly Necessary Cookies

Enables the site to provide services you have asked for such as remembering your shopping cart items.

2: Performance Cookies

Collects anonymous information on how people use the website and the data is merged with other users to enable us to improve how the website operates. E.g. We use Google Analytics cookies to help us understand how customers browse or use our site and highlight areas where we can improve. The data stored by these cookies never shows personal details, keeping your individual identity private.

3: Functionality Cookies

These remember choices you make such as language, search parameters such as size, colour or product line. These can then be used to provide you with an experience more tailored and pleasurable. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates.

4: Targeting Cookies or Advertising Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you. They remember the websites you have visited and that information is shared with other parties such as advertisers.

You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent.

Site Statistics

Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and other general information. Twisted Thread uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

Protecting your security

Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity - a credit check is not performed and your credit rating is unaffected.

Your Information

The information that we collect from you may be transferred to, and stored at, a destination outside of New Zealand. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.

Checking your Details

If you wish to verify the details you have submitted to Twisted Thread you may do so by contacting us via the e-mail address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration.

Contacting us

You have the right to access the information which Twisted Thread holds about you. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request, and confirm whether you wish to proceed and pay such charge.

We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family.

If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the Twisted Thread team, who will be delighted to answer any questions you may have.