Here's a question we sometimes get asked "is Twisted Thread Legit?" Let us answer that for you. 

Our Commitment to Authenticity at Twisted Thread

At Twisted Thread, our reputation and trustworthiness are paramount. We understand the value of genuine band merchandise and the importance of authenticity to our customers. That's why we pledge to always provide you with 100% licensed and genuine band merchandise.

How Do We Ensure Official Licensed Products?

We don't just source our products from anywhere. We've cultivated relationships with reputable vendors who have direct licensing agreements with the band merchandise labels. This means that when you shop with us, you're getting merchandise that has been produced under the strict guidelines and standards set by the artists and their teams.

Why Might Some Products Appear Different?

Each vendor we work with has unique obligations with their respective merchandise label. This encompasses various aspects like the quality of the shirt, the print, product tagging, and even license printing. It's these varying specifications that might result in subtle differences in the merchandise, such as some shirts having tags while others might not.

Our Assurance to You

Being a local business based in New Zealand, we hold ourselves to the highest standards. We would never risk our hard-earned reputation or the trust you've placed in us by offering anything less than genuine licensed merchandise. Rest assured, we operate in full compliance with the New Zealand Advertising Standards and the Consumer Guarantees Act. When we say our products are authentic, we mean it.

Questions? We're Here for You!

We value open communication and transparency. If you ever have concerns or questions about the authenticity of our products, we invite you to reach out. You can call us or drop us an email at support@twistedthread.co.nz. We're always here to help and ensure your shopping experience is nothing short of excellent.

Warm regards,
Braden Dawson
Owner, Twisted Thread